1. What Information We Collect
We may collect personal information including your name, contact details, billing and shipping addresses, email address, phone number, and payment information. We may also collect non-personal information such as your IP address, browser type, and browsing behaviour on our website.
2. How We Collect Information
We collect personal information in a variety of ways, including when you: place an order, subscribe to our mailing list, contact us through our website, or interact with us on social media. We may also use cookies and similar technologies to enhance your browsing experience.
2. How We Use Your Information
We use the information we collect to:
– Process and fulfill your orders
– Communicate with you about your purchases or inquiries
– Improve our products, services, and website
– Comply with our legal obligations
– Send marketing communications (if you have opted in)
4. Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose your personal information to third parties who assist us in providing our services, such as payment processors, delivery services, and IT support providers. These third parties are required to protect your information and only use it for the purpose of providing services to us.
5. Security of Your Information
We take reasonable steps to ensure that your personal information is protected from misuse, interference, loss, unauthorized access, modification, or disclosure. However, no data transmission over the internet can be guaranteed to be completely secure.
6. Access and Correction
You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us at hello@susanneetjelle.com. We may require you to verify your identity before processing your request.
7. Complaints
If you have a concern or complaint about how we handle your personal information, please contact us at hello@susanneetjelle.com. We will respond promptly and work to resolve the issue. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.