› We ship across Australia and can arrange international delivery upon request.

› Shipping costs and delivery times are shown at checkout and depend on the size, weight, and destination of your order.

› For fragile or large items (like furniture and antiques), additional care and costs may be necessary. We’ll make sure to inform you of any extra details before we ship.

› For large items, you can either arrange shipment yourself or request assistance from Susanne et Jelle. We work with experienced and professional removalists to ensure safe and reliable delivery.

› Please note that we’re not responsible for any delays caused by postal or courier services.

 In accordance with your rights under Australian Consumer Law:

› If an item is faulty, significantly different from its description, unsafe, or otherwise doesn’t meet consumer guarantees, you’re entitled to a refund or replacement.

› Please note that we do not accept returns or offer refunds for change of mind, especially for vintage or antique pieces, due to their unique and delicate nature. For new items, feel free to reach out to us at hello@susanneetjelle.com.

› If your item arrives damaged or is incorrect, kindly let us know within 48 hours of receiving it, and please include photos and a brief description of the issue.

› For approved returns, items must be unused, in their original condition, and securely packaged. The cost of return shipping will be covered by the customer.

› If you’d like to see an item in person before purchasing, we’re available by appointment only. Please reach out to us, and we’ll be happy to arrange a convenient time.

For any return-related inquiries, please contact us at hello@susanneetjelle.com, and we’ll be happy to assist you.