1. Use of Website
By accessing and using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, you must not use the website.
2. Products: Antiques & Home Décor
We sell antiques and home décor items that may be vintage, pre-owned, or one-of-a-kind. Due to the nature and age of these items:
– Wear and imperfections are common and are considered part of the item’s character.
– All items are described as accurately as possible, including their condition and dimensions. However, small variations may occur.
– Colours may appear differently on screen due to individual monitor settings.
You acknowledge that these items are sold in “as is” condition, and no representation is made that they are free from defects beyond those noted in product descriptions, subject to your rights under the Australian Consumer Law.
3. Online Purchases
By placing an order through our website:
– You confirm you are legally capable of entering into binding contracts.
– All orders are subject to availability and acceptance. We reserve the right to refuse or cancel orders at our sole discretion.
– Prices are in Australian Dollars (AUD) and inclusive of GST, unless otherwise stated.
– Payment must be made at the time of order via the methods provided on the website.
Once your order is confirmed, we will send you a confirmation email. Please ensure your details are accurate, as we are not liable for delivery issues arising from incorrect information.
4. Shipping & Delivery
– We ship within Australia and may offer international delivery upon request.
– Shipping costs and timeframes are displayed at checkout and vary depending on the item’s size, weight, and destination.
– For fragile or bulky items (including furniture and antiques), additional care and cost may apply. We will communicate these prior to dispatch.
– We are not responsible for delays caused by postal or courier services.
5. Returns & Refunds
In line with your rights under the Australian Consumer Law:
– You are entitled to a refund or replacement if an item is faulty, significantly different from its description, unsafe, or otherwise breaches consumer guarantees.
– We do not accept returns or offer refunds for change of mind, particularly for vintage or antique pieces, due to their unique and often delicate nature. For new items, please contact us at hello@susanneetjelle.com
– If your item arrives damaged or incorrect, please notify us within 48 hours of receipt, including photos and a description of the issue.
– Any approved returns must be unused, in original condition, and securely packaged.
Please contact us at hello@susanneetjelle.com for return instructions.
6. Intellectual Property
All content on this website (including text, graphics, images, logos, design elements and software) is protected by copyright and intellectual property laws. You may not reproduce, modify, republish or otherwise use any content without our prior written consent, except as permitted under Australian law.
7. Limitation of Liability
To the extent permitted by law:
– We do not guarantee that the website will be error-free or uninterrupted.
– We are not liable for any loss or damage (direct or indirect) arising from your use of the website or reliance on its content.
Nothing in these Terms limits your rights under the Australian Consumer Law, including guarantees that cannot be excluded.
8. Indemnity
You agree to indemnify us against any claims, loss, or damage arising from your misuse of the website or breach of these Terms.
9. Privacy
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy [Insert link].
10. Third-Party Links
Our website may include links to external websites. We do not control or endorse the content of these sites and are not responsible for any loss or damage that may arise from your use of them.
11. Amendments
We may update these Terms at any time by publishing the new version on this page. Continued use of the website after changes have been posted will constitute your acceptance of those changes.
12. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.